I met Dawn at the Oregon Employment office when I was laid off from my news director radio job. I knew I was going to hire her five minutes into her lesson. Dawn is the consummate professional and she really knows her stuff. I thought I had a good resume until I started working with her. She showed me how I was not up to date with what employers were looking for and how the use of keywords and catch phrases would be beneficial to me in our electronic world. Dawn made my resume “shine” and I can say I’m now happily employed as a news reporter at Portland’s #1 news radio station. I have recommended Dawn to several colleagues and they’ve all called to thank me. I’m not the hero, Dawn is. She’s a “gem” in her field and beyond.